Retreat House - Contact

Contact

Rear entry Retreat House is located in the Strong-Todd House at 693 East Avenue.

Finding us the first time can be a little tricky. Our parking lot is behind the building, accessed off Oxford Street. Enter the wrought iron gated parking lot, there is ample visitor parking located to your right. Face the back of the building, our brick pathed entrance is on your left. Follow the path to the vestibule and enter the Retreat House code (2000) for entry.

How to find us

We’re located at the Strong-Todd House, the corner of East Avenue & Oxford Street in Rochester, NY.

Address	Retreat House Massage & Wellness Center 693 East Avenue, Rochester, NY 14607
Phone	585.271.7690
Email	Retreat House
Map	Mapquest link

Directions	Printer friendly directions

Guidelines and P&Qs

The healing environment at Retreat House is open, warm and nurturing. We value eachother and do our best to create a space where everyone is encouraged to have a positive experience. To make that possible we ask that you be mindful of the following guidelines.

Scheduling

Reception hours are 10:00 AM to 7:00 PM, Monday - Saturday.

Our receptionists are well informed and can answer questions about our extensive menu with confidence.

Voicemail: Our telephone message is detailed to allow for voice mail boxes for each practitioner.

If you are a first time caller to the Retreat House, and would like to schedule an appointment, please leave a message in voice mailbox 1 and your call will be returned promptly.

Appointment Policy

At Retreat House Massage and Wellness, your scheduled appointment time is reserved just for you. We do not overbook appointment times in order to provide excellent massage therapy services and to be sure we have sufficient time to adequately discuss your condition and treatment options in detail with you.

We make every effort to accommodate your scheduling needs. In return, we ask that you help us by keeping your scheduled appointments, arriving on time and notifying us a minimum of twenty-four (24) hours in advance if you are unable to do so. When we receive advanced notice of cancellation, we are able to avoid lost revenue and misspent employee time, which keeps our overhead down and our fees reasonable. More importantly, we are able to accommodate other clients needing care. Failure to comply with this policy necessitates the assessment of fees. There is no fee for appointments cancelled 24 hours prior to your scheduled appointment. Any appointments cancelled the day of service that are not filled are charged at 50% of the cost of the service. Missed appointments are charged at 100% of the service fee.